Contact Us
Contact Us
Need help with a Crestivalc™ home lighting product, an existing order, shipping, tracking, a return, a refund, payment, installation guidance, or another purchase-related matter? Our customer support team is here to assist with questions about solar lights, under-cabinet lights, motion sensor lights, garden lights, decorative lights, and other home lighting essentials.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our team locate your purchase and review your request more efficiently.
Questions About a Crestivalc™ Lighting Product
If you need help understanding a Crestivalc™ lighting product, checking product dimensions, reviewing lighting modes, understanding installation or placement, checking motion-sensor features, or deciding which light is suitable for your space, please contact our customer support team.
Where possible, include the exact product name or a link to the product page so our team can review your question more efficiently.
Product name, room or outdoor area, intended lighting purpose, installation location, a clear description of your question, and photographs where they may help us better understand the space, product, installation, or issue.
Lighting Support for Every Space
Crestivalc™ focuses on practical lighting solutions designed to make everyday spaces warmer, more comfortable, and easier to illuminate.
- Solar Lights — outdoor lighting designed to make use of solar energy for paths, entrances, patios, and exterior spaces.
- Under-Cabinet Lights — compact lighting solutions for kitchens, wardrobes, shelves, work areas, and storage spaces.
- Motion Sensor Lights — convenient lighting for hallways, stairs, closets, entrances, and other frequently used areas.
- Garden Lights — warm outdoor illumination for pathways, landscapes, patios, lawns, and garden areas.
- Decorative Lights — ambient lighting designed to add warmth, atmosphere, and visual character to indoor and outdoor spaces.
Damaged, Defective, Incomplete, or Incorrect Orders
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos where appropriate.
- Photographs of the product, packaging, power or charging components, or shipping label when they are relevant to the issue.
After the issue has been reviewed, our customer support team will provide the appropriate next steps based on the circumstances of your request.
Installation & Placement Questions
Different lighting products may require different mounting positions, charging conditions, sensor placement, spacing, or installation methods.
Before installation, please review the product information supplied with your light and make sure the intended surface, location, and environment are suitable for the product.
Tell us which product you are using, where you plan to install it, whether the area is indoors or outdoors, and include a clear photo of the intended location when appropriate.
Before Returning an Item
Please contact our customer support team before sending merchandise back.
Do not automatically send returns to our registered business address.
Once a return request has been reviewed, customer support will provide the applicable return instructions and return destination.
Customer Service Hours
Crestivalc™ customer service is available from 8:00 AM to 10:00 PM China Standard Time (UTC+8).
You may also send an email outside these hours. Our support team will review customer inquiries during customer service operating hours.
Help Us Review Your Request Faster
Providing complete information in your first message can help our team understand your request more efficiently.
- Include your order number when discussing an order.
- Use the same email address used during checkout where possible.
- Include clear photos when reporting damage, missing parts, lighting issues, charging issues, installation questions, or sensor-related concerns.
- Include the exact product name or product-page link.
- Clearly describe the room, outdoor area, installation location, issue, and assistance you need.
Company & Contact Information
Official company, website, and customer support information for Crestivalc™.
UTC+8
Please contact us before sending merchandise. Our registered business address is not automatically the return warehouse address. Applicable return instructions and the appropriate return destination will be provided by customer support.